Name Ali Kazemi Affiliation Associate Professor, Management Department, Faculty of Administrative Sciences and Economics, university of Isfahan Degree — Website — Email — Journal Articles Conference Articles Projects Books Theses Speeches Innovations TitleJournal 1 A measurement of service experience at touch points in banking industry: model development and validation International Journal of Business Innovation and Research 20(3) (2019) 337-353 2 Identifying and prioritizing the factors of service experience in banks: A Best-Worst method Decision Science Letters 7(4) (2018) 455-464