10 فروردین 1403
هادي بالوئي جام خانه

هادی بالوئی جام خانه

مرتبه علمی: استادیار
نشانی: دانشکده کسب و کار و اقتصاد - گروه مدیریت صنعتی
تحصیلات: دکترای تخصصی / مدیریت صنعتی
تلفن: 077
دانشکده: دانشکده کسب و کار و اقتصاد

مشخصات پژوهش

عنوان CMMS software quality function deployment based on maintenance objectives: a framework for software selection process
نوع پژوهش مقالات در نشریات
کلیدواژه‌ها
'maintenance management'; 'key success factors'; 'computerised maintenance management system'; 'software quality'; 'quality function deployment'.
مجله International Journal of Productivity and Quality Management
شناسه DOI http://dx.doi.org/10.1504/IJPQM.2021.114260
پژوهشگران هادی بالوئی جام خانه (نفر اول) ، رضا شاهین (نفر دوم) ، آرش شاهین (نفر سوم) ، محمد عرب یارمحمدی (نفر چهارم)

چکیده

This paper aims to propose a framework for identifying and prioritising software features of CMMS success factors. In order to achieve this goal, we tried to identify customers and users' requirements of this software using a two-stage QFD approach and suggest features and specifications for new products and services afterwards. The results of this study represent that the most important CMMS software features that can greatly influence the success of CMMS implementation are: possibility to use in multiple locations, simplicity and being user friendly (the use of shareholders from the software menu), facilities for computing external maintenance costs and automated reorder. In this research, a systematic structure is proposed to improve the process of choosing the right CMMS software and its development. The CMMS software requirements are tailored to the company's maintenance goals which contribute positively to the value of organisational processes.