Mani Arman

the aim of this study is to increase satisfaction with customers satisfaction of the services provided as well as plan to pay attention to the aims of the study and the following two questions have been raised to achieve the objectives of this research : 1 . What factors are used to measure the satisfaction of home subscribers ? 2 - How much of the quality of service offered by Bushehr Province gas company is satisfied ? The total satisfaction of home subscribers is measured by six factors including being responsive to subscribers , empathy with subscribers , responsible action and availability , service confidentiality , underlying processes and motivational requirements . the population of this study consists of all the home subscribers of Bushehr Province , which was collected from the above mentioned community in the number of polling stations . in this study , a descriptive survey was used which is done in field . in order to collect data , the questionnaire was used . to describe the data and observations from statistical description methods such as frequency distribution tables , descriptive figures and central indices and dispersion are used . satisfaction of customer satisfaction has been measured according to satisfaction of service quality , which is based on the findings of this research , satisfaction with high gas company services . the results show that accountability for subscribers , service confidentiality , empathy with customers , underlying processes , responsible action and incentive requirements are factors that affect customers satisfaction and all of these indices have scored higher than 3 . furthermore , the گويه of پاسخگو to subscribers , responsible for responsible customers , responsible performance and essential processes , respectively , gained the highest scores , and the هاي of service quality and motivational requirements were the lowest .