Name — Affiliation — Degree — Website — Email — Journal Articles Conference Articles Projects Books Theses Speeches Innovations TitleJournal 1 A Data Mining Approach for Segmentation Based Importance-Performance Analysis (SOM-BPNN-IPA): A New Framework for Developing Customer Retention Strategies Service Business (2014) 295،312 2 Providing a multidimensional measurement model for assessing mobile telecommunication service quality (MS-Qual) Iranian Journal of Management Studies (2013) 7،29 3 Importance-Performance Analysis of Service Attributes Based on Customers Segmentation in the Mobile Telecommunication Industry with Use of Artificial Neural Networks Journal of Information Technology Management (2012) 45،70