Name Seyed Yaghoub Hosseini Affiliation Associate Professor Degree Ph.D Website — Email hosseini [at] pgu [dot] ac [dot] ir Journal Articles Conference Articles Projects Books Theses Speeches Innovations TitleJournal 1 A Data Mining Approach for Segmentation Based Importance-Performance Analysis (SOM-BPNN-IPA): A New Framework for Developing Customer Retention Strategies Service Business (2014) 295،312 2 Providing a multidimensional measurement model for assessing mobile telecommunication service quality (MS-Qual) Iranian Journal of Management Studies (2013) 7،29 3 The Impact of Relationship Marketing Levels on Non-Financial Hotel Performance Case of Study: Four and Five-Star Shiraz Hotels International Academic Research Journal of Business Management 1 (2013) 20-30 4 Importance-Performance Analysis of Service Attributes Based on Customers Segmentation in the Mobile Telecommunication Industry with Use of Artificial Neural Networks Journal of Information Technology Management (2012) 45،70 5 On the Effects of Organizational Culture on E-Learning Readiness: An Iranian Experience International Journal of Social Ecology and Sustainable Development (2012) 42،52