Name — Affiliation — Degree — Website — Email — Journal Articles Conference Articles Projects Books Theses Speeches Innovations TitleJournal 1 Developing a 3D decision-making grid based on failure modes and effects analysis with a case study in the steel industry International Journal of Quality and Reliability Management (2020) ، 2 EFQMQual: evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach MEASURING BUSINESS EXCELLENCE (2014) 38،56