Name Shahrbanoo Yadollahi Affiliation -- Degree Ph.D Website — Email yadollahi [at] pgu [dot] ac [dot] ir Journal Articles Conference Articles Projects Books Theses Speeches Innovations TitleJournal 1 A measurement of service experience at touch points in banking industry: model development and validation International Journal of Business Innovation and Research 20(3) (2019) 337-353 2 Identifying and prioritizing the factors of service experience in banks: A Best-Worst method Decision Science Letters 7(4) (2018) 455-464 3 On the Effects of Organizational Culture on E-Learning Readiness: An Iranian Experience International Journal of Social Ecology and Sustainable Development (2012) 42،52