Name Amir FarrokhNezhad Affiliation Persian Gulf University Degree Ph.D Website — Email farokhnejad_shu [at] yahoo [dot] com Journal Articles Conference Articles Projects Books Theses Speeches Innovations TitleJournal 1 INTRODUCTION TO PROCESS PLANNING OF SERVICE BY USING QUALITY FUNCTION DEVELOPMENT CASE STUDY: ELECTRONIC BANKING SERVICES Journal of Internet Commerce 21 (2016) 1-25