May 31, 2024
Majid Esmaeilpour

Majid Esmaeilpour

Academic Rank: Associate professor
Address: Department of Business Management, Faculty of Business and Economics, Persian Gulf University, Shahid Mahini Street, Bushehr, Iran Zip code: 7516913798,
Degree: Ph.D in Marketing Management
Phone: 07731222136
Faculty: School of Business and Economics

Research

Title
The Effect of Job Crafting on Patients Satisfaction: with The Role of Moderate of Quality of Health Services (Case Study: Persian Gulf Hospital in Bushehr)
Type Thesis
Keywords
سرمايه انساني، هنرآفريني شغلي، رضايت بيماران، كيفيت خدمات سلامت، مراكز بهداشت و درمان
Researchers farzaneh mashayekhi (Student) , Ebrahim Rajabpour (Primary advisor) , Heidar Ahmadi (Advisor) , Majid Esmaeilpour (Advisor)

Abstract

Background: In today's competitive age, speed changes in dispensation have involved all businesses. these changes include product/service, customer services, and consumer behavior. This fact must be acknowledged that the durability and growth of a business are guaranteed by the customer. Previous findings indicated that quality of service has been one of the effective factors in customer satisfaction. Job crafting has been one of the constant concerns of human resource managers in organizations. Job crafting is a new approach in which employees are actively changing their career boundaries. Aim: The purpose of this study is to investigate The Effect of Job Crafting on Patients Satisfaction: with The Role of Moderate of Quality of Health Services (Case Study: Persian Gulf Hospital in Bushehr) Methodology: This research in terms of purpose is an applied research and in tems of collecting information, is descriptive- survey of correlation type.statistical population of the present research consists of two groups: the first group is the recipient of health services of Persian Gulf Martyrs Hospital and the second group of doctors, nurses, services staff, and employees of Persian Gulf Martyrs Hospital that provide medical and health services. to assess the variables of the study, a questionnaire was used. The statistical population of the second group passed 1000 people and 304 of them answered the questionnaire. Validity of the questionnaire was confirmed through content validity and its reliability was confirmed by Cronbach's alpha coefficient. Sampling method In this research is convenience method. The method of analysis is to confirm these variables with the questionnaire and then the confirmatory factor analysis, and finally we address to the fitness of the conceptual model presented. SPSS 22 and SMART PLS 3 software were used to analyze the data. Conclusions: results of structural equations showed that the job crafting variable has positive and significant effects o