مشخصات پژوهش

Nowadays, due to the rapid changes in the competitive market and the uncertainty caused by dynamic work environments, it is highly crucial to use supply chain quality management in order to synchronize the interorganizational borders with customers and suppliers to meet customers' needs. The variety of risks through the supply chain and also the different effects they have on the supply chain function make it difficult for the managers to decide in the competitive conditions. The main aim of the project is to identify and analyze the risks related to supply chain quality management. To do this, the experts' opinions from university and food industry and also fuzzy cognitive map (FCM) were used. The findings reveal that 30 risks related to supply chain quality management can be classified into three groups, namely upstream quality management, internal quality management and downstream quality management. The analysis showed that ICT infrastructure, choosing supplier, social responsibility, and supplier reliability are the pivotal risks in supply chain quality management in food industry.